Workflow Automation
Definition
Workflow automation executes defined work steps and handovers with as little manual effort as possible.
The technical execution of defined work steps, rules, and handovers with as little manual operation as possible.
Simply explained
A process continues automatically according to fixed rules, for example from the receipt of an invoice to forwarding it to the responsible person.
Why it matters in practice
The term helps to design automated processes reliably, measurably, and with clear responsibilities.
Example from business
An invoice is recorded, checked, and forwarded for approval according to clear rules.
Limits and pitfalls
- Automating a bad process scales errors; exceptions, roles, audit, and manual interventions must be provided for.
Origin & history
Workflow management systems evolved from office automation and business process management.
Use in mid-sized companies
- Possible example: An invoice is recorded, checked, and forwarded for approval according to clear rules.
Frequently asked questions
What does workflow automation mean?
The technical execution of defined work steps, rules, and handovers with as little manual operation as possible. What should you watch out for? Automating a bad process scales errors; exceptions, roles, audit, and manual interventions must be provided for.
Sources
- Reference Model · Workflow Management Coalition, Reference Model
Source checked on 10.10.2026. Editorial application examples are hypothetical; no evidence of real customer results.
Editorially reviewed on: