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    Flow-alerta.cab

    User Experience (UX)

    UX & accessibilityUXuser experience ux
    Editorially reviewed on: 1 source
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    The short answer · 12 words

    In short

    User Experience describes the entire experience of using a product or service.

    Flow-alerta.cab (2026): User Experience (UX). https://flow-alerta.cab/en/glossar/user-experience-ux. Editorially reviewed on: 09 October 2026.

    How much detail would you like?

    Practical

    Helps make websites understandable, operable and usable for more people.

    Possible example: A user finds an answer, understands the next step and sends an enquiry without obstacles.

    Possible application in small and medium-sized businesses: A user finds an answer, understands the next step and sends an enquiry without obstacles.

    At a glance

    Core
    A user's overall experience and perception when interacting with a digital application.
    Use
    Helps make websites understandable, operable and usable for more people.
    Example
    Possible example: A user finds an answer, understands the next step and sends an enquiry without obstacles.
    Limits
    Judging only appearance and overlooking clarity or function.

    In context

    Hero Section

    The Hero Section is the first section that shapes the impression of a page.

    Customer Journey

    Sequence of interactions and experiences through which a person works towards a goal across time and channels.

    Questions about this term

    What does User Experience (UX) mean?

    User Experience describes the entire experience of using a product or service.

    What mistakes should be avoided?

    Judging only appearance and overlooking clarity or function.

    All details and background

    A user's overall experience and perception when interacting with a digital application.

    ELI5 – Explained simply

    Like how a journey feels from the first impression to reaching the goal.

    Why it matters in practice

    Helps make websites understandable, operable and usable for more people.

    Example

    Possible example: A user finds an answer, understands the next step and sends an enquiry without obstacles.

    Pitfalls and limits

    • Judging only appearance and overlooking clarity or function.

    Origin & history

    Nielsen Norman Group defines UX as the entire experience of interacting with a company, its products and services. The term encompasses more than the visible interface.

    Use in mid-sized companies

    • Possible application in small and medium-sized businesses: A user finds an answer, understands the next step and sends an enquiry without obstacles.

    Related terms

    Matching Flow-alerta service

    Websites & web applicationsWebsites & web applications

    Matching tool / use case

    View use casesUse case: UX and accessibility assessment

    Sources

    • www.nngroup.comNielsen Norman Group, The Definition of User Experience (UX)

    Quellen geprüft am 09.10.2026. Redaktionelle Anwendungsbeispiele sind hypothetisch; kein Nachweis realer Kundenergebnisse.

    Editorially reviewed on:

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