Next Best Question
Definition
The next question should clarify the most important still open information.
A dialogue system selects a follow-up question based on the conversation goal and already known information. It can use fixed rules or a model-based selection.
Simply explained
Instead of asking everything, the assistant first asks about the crucial gap.
Why it matters in practice
Targeted follow-up questions can make dialogues shorter and results more appropriate.
Example from business
Hypothetical example: Before a product recommendation, an assistant first asks about the place of use.
Limits and pitfalls
- Too many or repeated questions cause frustration. Unnecessary personal information should be avoided.
Origin & history
The approach combines dialogue management and adaptive information acquisition.
Use in mid-sized companies
- SMEs can adapt consulting and inquiry forms to actual information gaps.
Frequently asked questions
Is AI always necessary for this?
No, clear decision rules are often sufficient.
Sources
- Questions — · Google Conversation Design: Questions —
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