Skip to content
    Flow-alerta.cab

    Dialogflow

    Process automationGoogle Dialogueflow
    Editorially reviewed on: 2 sources
    Your reading view

    The short answer · 9 words

    In short

    Google’s development platform for conversation-based voice and text bots.

    Flow-alerta.cab (2026): Dialogflow. https://flow-alerta.cab/en/glossar/dialogflow. Editorially reviewed on: 09 October 2026.

    How much detail would you like?

    Practical

    Relevant for structured service and booking dialogs; review product variant, operating expenses and data protection requirements.

    Possible example: An energy supplier has a bot record meter readings; changes to the customer account only take place after the planned checks.

    Automated first-level support, appointment bookings and telephone hotline pre-qualification for medium-sized service providers.

    At a glance

    Core
    Dialogflow supports the development of chat and voice agents. Depending on the product variant, intents, entities, defined dialog processes and generative functions are used, among other things. Connections to specialist systems require suitable interfaces and a tested integration.
    Use
    Relevant for structured service and booking dialogs; review product variant, operating expenses and data protection requirements.
    Example
    Possible example: An energy supplier has a bot record meter readings; changes to the customer account only take place after the planned checks.
    Limits
    Unclear dialogue states; lack of handover to employees; insufficiently tested generative answers; unsecured backend access.

    In context

    Chatbot

    Software that automatically interacts with people via text or voice in a dialogue-like exchange.

    Conversational AI

    AI systems that interact with humans via natural language in text or speech dialogues.

    Questions about this term

    What makes ES and CX different?

    ES and CX are different dialog flow variants; CX uses, among other things, explicit flows and states for more complex processes.

    Are there generative functions?

    Yes, the CX documentation describes generative and deterministic approaches.

    All details and background

    Dialogflow supports the development of chat and voice agents. Depending on the product variant, intents, entities, defined dialog processes and generative functions are used, among other things. Connections to specialist systems require suitable interfaces and a tested integration.

    ELI5 – Explained simply

    A toolkit that companies use to build a digital assistant that understands customer questions over the phone or on the web chat.

    Why it matters in practice

    Relevant for structured service and booking dialogs; review product variant, operating expenses and data protection requirements.

    Example

    Possible example: An energy supplier has a bot record meter readings; changes to the customer account only take place after the planned checks.

    Pitfalls and limits

    • Unclear dialogue states; lack of handover to employees; insufficiently tested generative answers; unsecured backend access.

    Origin & history

    The platform was previously called API.AI. Google announced the renaming to Dialogflow in October 2017.

    Use in mid-sized companies

    • Automated first-level support, appointment bookings and telephone hotline pre-qualification for medium-sized service providers.

    Related terms

    Matching Flow-alerta service

    AI assistants & automationAI Assistants & Automation – Chat and Voice Dialogues

    Matching tool / use case

    View use casesTool: Google Dialogflow CX. Use Case: A multi-stage service dialogue with secured specialist system connection.

    Sources

    Quellen geprüft am 09.10.2026.

    Editorially reviewed on:

    Next step

    Put knowledge into practice

    Discuss your projectView use cases